Shipping Policy for ProMedic

Last Updated: [Date]

At ProMedic, we strive to provide our customers with reliable and timely delivery of their orders. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website [www.promedic.com].

1. Order Processing

• Processing Time: Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This email will contain details of your order, including the estimated delivery date.

2. Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically takes between 5-10 business days, depending on your location.
• Express Shipping: Delivery typically takes between 2-5 business days, depending on your location. Additional charges may apply for express shipping.
• International Shipping: Delivery times for international orders vary by destination and customs clearance processes. International shipping typically takes 10-15 business days.

3. Shipping Rates

• Domestic Orders: We offer free standard shipping on orders above $200. Orders below this amount will incur a flat shipping fee, calculated at checkout.
• International Orders: Shipping rates for international orders vary by destination and will be calculated at checkout. Additional customs duties or taxes may apply and are the responsibility of the customer.

4. Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order. You can also track your order status by logging into your account on our website.

5. Shipping Restrictions

• We currently ship to a wide range of countries. However, some restrictions may apply due to local laws and regulations. Please ensure that the products you order comply with your country's import regulations. ProMedic is not responsible for any delays or issues caused by customs or import restrictions.

6. Delayed or Lost Orders

• While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. If your order is delayed or lost, please contact our customer support team at support@promedic.com, and we will work to resolve the issue as quickly as possible.

7. Damaged or Incorrect Orders

• If you receive a damaged or incorrect order, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to return the item(s) and will arrange for a replacement or refund as appropriate.

8. Return and Refund Policy

• For details on our return and refund policy, please refer to our Return and Refund Policy.

9. Contact Us

• If you have any questions or concerns about our shipping policy, please contact us at: ProMedic Email: support@promedic.com Phone: [Your Contact Number]

By placing an order with ProMedic, you agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.

Thank you for choosing ProMedic for your healthcare needs. We appreciate your business and are committed to providing you with the best possible service.